Hospitality Manager

Location Rockville, MD (20852)
Posted by Torchy's Tacos
Industry Healthcare
Job Type Full Time
Posted Date 18 days ago
Reposted Date 4 days ago

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states.
OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos.
OUR WHY: Passion. OUR MOTTO: Devil is in the details.

Here's what we need:

As Torchy's Front of House Manager (FOHM), you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The FOHM will act as a manager on duty, leading both Front of House (FOH) and Back of House (BOH) teams, ensuring a smooth shift with exceptional service.

What you'll be doing:

  • Leads Front-of-House operations, ensuring guest satisfaction
  • Models best-in-class hospitality and coaches the team to deliver the same
  • Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience
  • Ensures efficient execution of FOH and BOH operations during each shift
  • Upholds and reinforces quality standards and food safety knowledge to FOH/BOH teams
  • Addresses and alleviates all guest concerns; develops solutions to improve future service
  • Schedules FOH team members to meet business needs and coordinates Local Store Marketing
  • Assists Managing Partner and Kitchen Manager with operation of restaurant
  • Leads store opening/closing procedures
  • Drives compliance with safety, security and sanitation standards
  • Communicates expectations clearly and has consistent follow-ups with team members
  • Leads and creates initiatives to drive sales/profit and store performance
  • Drives a DAMN GOOD' bar experience and develops the bar as a destination

QUE-SO here's what you'll need:

Minimum Qualifications

  • 2+ years of restaurant management experience, leading FOH and BOH operations
  • High-level understanding of training and development concepts
  • Required state alcohol-server and Manager ServSafe Certification

Preferred Qualifications

  • Ability to lead and foster teamwork
  • Oral and written communication skills
  • Excellent with time management
  • Experience working in a scratch kitchen environment
  • Bilingual a plus

Physical Requirements

  • Must be able to lift, push, pull, or carry heavy objects up to 40 pounds
  • Must be able to stand for several hours and walk for long periods of time
  • Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels

Let's TACO bout why it pays to be a Torchy's Team Member

  • 55K - 57K based on candidate experience
  • Period based Bonus eligibility
  • Access to all benefits including medical, dental, and vision plus 401(k)
  • Paid Time Off (PTO)
  • Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner - allowing you to access your pay as soon as the next day
  • Damn Good food discount card for you AND your spouse
  • Our attire is casual and we'll throw in some of the swag
  • Incredible growth opportunities. This is more than just a job it's a Damn Good career!
  • Day 1 access to exclusive discounts to shows, sporting events, hotels and much more
  • Torchy's Family Foundation supports our fellow Team Members in times of need and crisis
  • Bragging rights (Yeah, we're kind of a big deal!)



Web Reference AJF/704186573-938
Posted Date Thu, 11 Apr 2024

To apply for this position you will complete an application form on another website provided by or on behalf of Torchy's Tacos. Please note JobShark - Maryland Jobs is not responsible for the application process on any external website.